Privacy Policy – mypharm24.com
Effective date: 01.04.2025
This Privacy Policy describes how mypharm24.com (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website, make a purchase, or contact us. If you have any questions, contact us at pharm@mypharm24.com.
1. For what purpose do we process personal data?
1.1. Purchases of goods and services
We process your personal data to fulfill a Purchase Agreement and successfully process your orders placed through our website, mobile application, or customer line. Your email address and telephone number are used to send order confirmations, invoices, payment receipts, delivery status updates, and for individual communication regarding your order.
1.2. Marketing offers
We send commercial communications about similar products you have purchased from us. You can unsubscribe at any time using the “unsubscribe” link in any marketing email. Registered customers may also receive messages via SMS, push notifications in our mobile application, or via Facebook Messenger. Unsubscribing is free and easy.
1.3. Customizing and creating content; improving website traffic
We personalize the content and offers you see based on collected personal data, including contact information, demographic information, favorites, and on-site behavior. We monitor user behavior to improve usability, track traffic, measure ad effectiveness, and prevent attacks. If you post a product review or comment on a blog article, we process your personal data to display this content.
1.4. Customer support and communication
We use your personal data to process and respond to your inquiries, assist with order completion, provide updates, and manage complaints. Phone calls to our customer support may be recorded (with prior notification) to improve our services.
1.5. Notification of product availability
If you activate a stock notification for an unavailable product, we will inform you via the email address you provided once the product is restocked.
1.6. Satisfaction assessment on rating portals
After a purchase, you may receive a request to leave a rating on selected external rating platforms to help us measure your satisfaction.
1.7. User testing and organizing events
If you participate in our user testing program or events we organize, we process your personal data for event planning, testing, and evaluation purposes.
1.8. Improving services
We use your data for business analysis, informed decision-making, and service improvements. Where possible, we use anonymized data to maximize protection of your rights.
1.9. Protection, security, and dispute resolution
We process your personal data to protect the rights of mypharm24.com and users, prevent fraud, resolve disputes, enforce contracts, and comply with audits or legal obligations.
2. To whom do we transfer personal data?
In most cases, mypharm24.com acts as the controller of your personal data. We may share your data with trusted partners when necessary to fulfill your order, provide services, or based on a legitimate interest.
2.1. Categories of recipients
- Companies and processors for internal processes and procedures
- Payment service providers to process payments
- Carriers for product delivery and complaint management
- Goods suppliers or service centers
- Partners distributing marketing communications
- Marketing tool operators
- Social network platforms
- Providers of customer communication tools and external call centers
- Customer satisfaction survey partners
- Technology vendors and cloud service providers
- Legal and financial advisors or courts (e.g., debt recovery)
- Public authorities for law enforcement
We are not responsible for independent data processing by third parties outside our control. Such activities are subject to their own privacy policies.
2.2. Data transfers outside the EU
If personal data is transferred to non-EU countries without an adequate level of protection, the transfer will only occur if the recipient agrees to comply with the European Commission’s Standard Contractual Clauses.
3. For how long do we process personal data and how is it secured?
3.1. Security
All personal data transmitted to mypharm24.com is encrypted using the SSL (Secure Socket Layer) protocol to ensure secure transmission. Our systems are secured by technical and organizational measures to protect against loss, unauthorized access, or misuse of your data.
Your passwords are stored in an encrypted, non-decryptable form. Please safeguard your account credentials and log out after use, especially on shared devices. We require our processors to demonstrate GDPR compliance for any systems they use.
4. How do we use cookies?
Cookies are essential for the functionality, personalization, and user-friendliness of mypharm24.com. Cookies are small text files stored by your browser when visiting a website.
Cookies help us to:
- Ensure website functionality (e.g., shopping cart, login)
- Monitor traffic and improve the site
- Personalize content and advertising
We store cookie data for a maximum of one year.
4.1. Types of cookies
- Session cookies – deleted after the session ends
- Persistent cookies – remain until deleted manually or by expiration
By function:
- Essential cookies – necessary for website operation
- Analytical cookies – improve user experience and analyze traffic
- Remarketing cookies – customize advertising
Some cookies are third-party cookies, used to support our advertising efforts anonymously.
4.2. How can you restrict cookies?
Most browsers accept cookies by default. You can block or restrict cookies via your browser settings, but some website functions might not work properly without cookies. Anonymous browsing modes (incognito/private) also help limit cookie tracking.
Guides for popular browsers:
5. Contact us
For any questions, comments, or requests regarding this Privacy Policy and the processing of your personal data, please contact:
mypharm24.com
Email: pharm@mypharm24.com
We will respond without undue delay and no later than 30 days after receiving your request. In complex cases, this period may be extended by up to two additional months, in which case you will be informed in advance.
6. Effective Date
This Privacy Policy is valid and effective from 01.04.2025.